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  1. ↑ W. Messner và N. Schäfer (năm 2012) The ICCA Facilitator's Manual. Intercultural Communication and Collaboration Appraisal. Luân Đôn: GloBus Research, tr. 41 (also see: http://icca.globusresearch.com%5B%5D); B. H. Spitzberg (năm 2000). A Model of Intercultural Communication Competence. In L. A. Samovar, & R. E. Porter, Intercultural Communication - A Reader (tr. 375-387). Belmont: Wadsworth Publishing.
  2. ↑ D. K. Deardorff (năm 2009). The Sage handbook of intercultural competence. Thousand Oaks, Calif: Sage Publications.
  3. ↑ S. Alizadeh và M. Chavan (năm 2016). Cultural competence dimensions and outcomes: a systematic review of the literature. Health & Social Care In The Community, 24(6), e117-e130. doi:10.1111/hsc.12293

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